Four topics worth your morning coffee.
Hi, I'm Paul, co-founder and CEO of Branch.
Every issue is what I'm learning while running a business: one update, one lesson, one exercise you can run with your team, and one thing from life outside work. It shows up when I have something worth saying, not on a schedule.
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Issue #3
An Ego Check
This week I'm coming to you with an update on outreach efforts and LinkedIn ad performance! Cold and warm outreach, and referrals, of course, continue to be our best source of quality leads, which will probably always be the case. On the ads side, we received a ton of impressions and a massive uptick in website traffic, but at the end of the day, it hasn't amounted to anything. It's not to say it was a waste of time or money, because we learned a ton and will continue to use the data obtained to refine our messaging and strategy, which we've already started on.
I learned a hard lesson about ads. Above I mentioned that we had a massive uptick in traffic, but let's talk about that. At first the numbers looked great, 2% CTR, $3 clicks, the kind of stats you gloat about internally. Then after breaking it down, we realized that most of it was coming from LinkedIn's Audience Network, and once we switched that off, the $3 clicks became $35 clicks. Ouch. Lesson: a good-looking blended number is often two very different stories hiding inside each other, and the only way to find out which one you're actually telling is to break it apart. My ego still hasn't fully recovered.
This next one is called The Stranger Test. Show someone who's never heard of you your homepage for ~10 seconds, take it away, then ask: What do we do? Who is it for? What should you do next? Miss any one and it's a clarity problem, not a traffic problem. Ad spend won't fix it, and we may or may not be learning this lesson at Branch.
I posted this on LinkedIn and I'm curious what you'll say: what's the best learning experience you've had outside of school or a job? For me, it was playing music. That's me, all the way to the left in the photo. I didn't realize it then, but music taught me brand identity, marketing, logistics, and above all, business. Music alone was never enough. You had to build something people cared about beyond the songs, a reason to keep showing up night after night. I don't regret the years writing, recording, and touring. I don't regret turning down the one record deal that came my way either, but that's a story for another time.
Issue #2
What most job listings get wrong about marketing
I'm back a week later with enough worth saying. A little over a year ago I wrote a blog about avoiding the referral plateau, which resonated with folks and landed us some business. With the new site live, we're finally following our own advice: a heavy dose of cold and lukewarm outreach, our first LinkedIn ads, tracking metrics, and a drip campaign built off our free marketing assessment (we even built a separate one for YMCAs). More on how that goes in future issues.
Part of my cold outreach has included scouring marketing job listings and emailing those companies to suggest a different way to fill the role. It eventually hit me that these job descriptions are absolutely unhinged. Most I came across are searching for a unicorn that wears 7 to 10 hats, with one or two hats actually related to marketing. What I learned from this is that people have confused marketing with content production. Marketing is the long-term strategy a business uses to figure out who its customers are and what they actually need. Somewhere along the way it became volume over authenticity, and social media ate the rest. I'm going to turn this into a longer blog because I think it'd be helpful, so stay tuned.
This one is called the Referral Sentence: think of the three people who send you the most business, and ask each of them one question: "When you recommend us to someone, what exactly do you say?" Write it down word for word. That sentence is your real positioning, whether you like it or not. If it doesn't match what your website says, one of them is wrong, and it's usually the website. Ask me how I know.
The past two weekends have been full of adventure, one in Brooklyn for a friend's wedding and the other at the Jersey Shore for a family trip. Lori and I have traveled somewhere almost every week for the last 2 to 3 months, and it's safe to say we're excited to take this upcoming weekend off. Also, the feedback I've received so far is that people want more dog photos, so here's Joey again. This photo was likely taken after him being a menace to society, because he has poor leash manners.
Issue #1
The question I ask every customer now
First things first: This is our very first newsletter. How exciting is that?! I promise that it will be inconsistent, but also entertaining and educational. Okay, moving onto the next big thing: WE LAUNCHED A BRAND NEW WEBSITE! Over the years BRANCH has evolved beyond strategic marketing, and our services now include Operational and Leadership strategies, so we decided it was time to simplify and streamline our website and put our messaging first. We even built a Free Marketing Assessment Tool, which is probably my personal favorite part of the site. Take it for a spin and let me know what you think!
When someone asks their AI platform of preference a question, such as, "the best marketing professionals in Rhode Island," it doesn't read websites. It reads directories, reviews, and third-party mentions. While your website makes you LEGIBLE, other people talking about you makes you CREDIBLE. So don't spend all your time on AEO/SEO/whatever and ignore the credibility side of things. This is probably old news, but it's new to me, and hopefully it's new to someone else, too. You're welcome.
This one is called the Five Customer Test. Reach out to your last five customers and ask them one question: "What almost stopped you from buying from us?" or "What almost stopped you from hiring us?" Write down those answers word for word, because addressing those issues is your entire marketing goal for the next quarter.
For those who don't know me, just know that when I'm not working, you'll usually find me outdoors, chasing powder on skis or dirt on a mountain bike, usually in Vermont, which has become one of my favorite places to escape to. I recently spent some time in Burke (as I do once or twice annually) riding the Kingdom Trails system, which is one of my absolutely favorite places to ride on the East Coast. My wife and dog don't indulge in mountain biking, but I still think they had a really good time.
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